As a Doctor of Musical Arts Graduate of Julliard, I have played some of the finest elite pianos in the world. My own instrument, a Hamburg Steinway D Concert Grand which I purchased about two decades ago, has always had a very heavy touch, and, in recent years, seemed to be getting even more cumbersome and less controllable. I had called several piano technicians that had been recommended to me to come fix the problem, but no one seemed to be able to achieve the touch and feel I was looking for. Then I heard about Master Piano Technician Dan Cammarata, from a friend of mine who had an instrument with many of the same problems I was having with mine. That is, until Dan got his hands on it. Now that friend's piano is, for lack of a better term, exquisite. So I hired Dan to "Optimize," as he calls it, my Steinway. What an incredible difference his work has made to my treasured piano! It's like a completely different instrument...EXACTLY what I had been hoping for but could never get anyone, before now, to do for me. If you want the best, go see Dan Cammarata at the Optimal Piano. You will be astonished at how good he can make your piano play and sound.